REFUND & RETURNs POLICY
GET IT FIXED! broken? <Whoa… meta.> Don’t worry! We’ll get … it … FIXED! We strive to give each and every customer an amazing gaming experience. If you have any problems with your game, let us know and we will do what we can to back to enjoying GET IT FIXED! as quickly as possible.
DAMAGES, MISSING OR BROKEN PARTS
We want you to be spending your time enjoying our game and you can’t do that if you’re missing pieces or have broken parts! Let us help you get back to playing!
Please inspect your order upon receipt and, if the item has any missing or defective parts, please contact us at support@getitfixedgame.com so that we can evaluate the issue and make it right.
Replacement of damaged or defective games is only available for games with pre-existing issues that have been purchased within the last 30 days. Eligibility for replacement parts is at our sole discretion based on the situation and subject to the availability of parts.
returning product
Returns are only available for products purchased from the GET IT FIXED! website. If you have purchased your game from another retailer, please contact them to inquire about their refund policy.
Orders that have not yet shipped can be canceled at any time. For shipped orders, we have a 30-day return policy. Returns can be initiated up to 30 days after delivery of your purchase.
To be eligible for a return, the product must be in the same condition that you received it; unused, and in its original packaging.
To initiate a return, contact us at support@getitfixedgame.com. You will need your order number or the first and last name of the person who made the purchase, as well as the reason for the return.
Provided your item is eligible for a return, we will send you additional instructions for how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
exceptions & non-returnable items
We cannot accept returns of products that have been opened or used.
exchanges
We do not offer exchanges. We recommend that you initiate a return then make a new purchase.